Terms of Service

Please read these Terms carefully. They include a binding arbitration agreement and class action waiver in Section 21, which affect how disputes between you and us are resolved. They also limit our liability (Section 18) and disclaim warranties (Section 17). Section 21 gives you the right to opt out of arbitration within 30 days.

1. Acceptance of Terms

These Terms of Service ("Terms") are a legally binding agreement between you ("you" or "your") and Medico AI, Inc. ("Medico," "we," "us," or "our") governing your use of the Medico mobile application, the medicoapp.ai website, and related services (collectively, the "Service").

By tapping "I Agree," creating an account, or using the Service, you accept these Terms. If you do not agree, do not use the Service.

These Terms describe a consumer service for individuals and their family caregivers. They do not create an enterprise, subscription, or business relationship. If you are a healthcare organization, provider, or covered entity seeking to use Medico in a professional or institutional capacity, contact us at legal@medicoapp.ai — a separate written agreement is required, and these Terms do not authorize such use.

2. Description of the Service

Medico is a personal health management tool. Depending on the features you choose to use, it may help you:

Track medications, doses, and schedules, and receive reminders.
Store and organize health records, lab reports, health conditions, and care plans.
Receive drug interaction information and side effect information.
Record and transcribe conversations with healthcare providers.
Receive AI-generated health insights based on information you enter.
Follow structured recovery and condition care plans with daily check-ins.
Photograph and track the appearance of a wound or surgical incision over time.
Share access with caregivers you designate, under permissions you control.
Receive health news selected around your health conditions.
Send an SOS alert to contacts you designate.

Medical Disclaimer — Please Read

Medico is not a medical device, and it does not provide medical advice, diagnosis, or treatment. It is an informational and organizational tool only.

Everything the Service produces — including health insights, drug interaction information, care plan check-in responses, severity indicators, suggested actions such as "call your doctor" or "seek emergency care," transcriptions, and AI-generated content of any kind — is informational only. It is not a clinical assessment, not a triage decision, and not a substitute for the judgment of a qualified healthcare professional who has examined you.

Never delay seeking medical care, and never disregard advice from your healthcare provider, because of anything you read in the Service. If you think you may have a medical emergency, call 911 or your local emergency number immediately.

The Service does not monitor you. No one at Medico reviews your check-in answers, wound photos, vital signs, or symptom entries, and no clinician is watching for changes in your condition. Entering information into Medico does not notify a healthcare provider and does not create any care relationship, duty of care, or clinical obligation on our part or on the part of anyone else.

3. Not for Emergencies

The Service is not an emergency service and must never be relied on in an emergency.

The SOS feature attempts to notify contacts you designate. It is not connected to 911, emergency dispatch, any monitoring center, or any medical provider. No one is on call.
SOS alerts, notifications, and reminders depend on your device, its battery and settings, your network or carrier, and third-party services outside our control. They may be delayed, may be delivered to the wrong place, or may not be delivered at all.
Your designated contacts may not see, understand, or act on an alert.

In an emergency, call 911. Do not use the SOS feature instead of calling emergency services, and do not rely on the Service to summon help.

4. Reminders and Notifications Are Not Guaranteed

Medication reminders, appointment reminders, check-in prompts, and other notifications are a convenience. They may fail to appear, appear late, appear at the wrong time, or repeat, for reasons including device settings, battery optimization, operating system behavior, notification permissions, time zone changes, loss of connectivity, or interruptions in third-party push services.

You remain solely responsible for taking your medications and attending your appointments. Do not use the Service as your only method of remembering to take medication. A missed, late, duplicated, or incorrect reminder is a foreseeable outcome of using software, and you accept that risk.

5. Care Plans and Check-Ins

Care plans present a fixed set of questions and pre-written informational responses. They are educational content, not personalized clinical guidance.

Care plan content has not been reviewed or approved by a clinician for your individual situation, and may not reflect your specific diagnosis, comorbidities, medications, or your provider's instructions.
Severity indicators (such as color coding) and suggested actions are generic rules applied to the answer you selected. They are not an assessment of your condition.
The absence of a warning, alert, or escalation means only that your answers did not match a pre-written rule. It does not mean you are well or that no problem exists.
Where a care plan conflicts with instructions from your own healthcare provider, follow your provider.

6. Wound Photography and Tracking

The Service lets you photograph a wound or incision and view those images over time. Medico does not examine, assess, interpret, or grade wound images, and no clinician reviews them. Storing or sharing an image through the Service does not constitute a consultation, a second opinion, or notice to any healthcare provider. Whether a provider views an image you share, and how they respond, is entirely between you and that provider.

7. Drug Interaction and Safety Information

Drug interaction and medication information is derived from publicly available databases (including RxNorm and FDA sources) and from AI processing. It may be incomplete, outdated, or incorrect.
The absence of an interaction alert does not mean no interaction exists. Not all interactions are documented, and the Service may not detect those that are.
Always tell your healthcare provider and pharmacist about every medication, supplement, and over-the-counter product you take. They — not this Service — are your safeguard against interactions.
Never start, stop, or change the dose of any prescription medicine based on the Service. Only your prescriber may direct that.

8. AI-Generated Content

The Service uses artificial intelligence, including third-party large language models, to generate insights, answer questions, summarize content, and transcribe recordings. You acknowledge that:

AI output can be incorrect, incomplete, outdated, or entirely fabricated, including content that appears confident and specific.
AI output is informational only and is not medical advice, diagnosis, or treatment.
Transcriptions of provider conversations may contain errors, including clinically significant ones such as wrong medication names, wrong dosages, or wrong instructions. Do not rely on a transcript as an accurate record of what your provider said.
To generate results for you, your information is sent to third-party AI providers for processing, as described in our Privacy Policy.
AI models and outputs change over time, and identical questions may produce different answers.

9. Account Registration

You must be at least 18 years old to create an account.
You must provide accurate information and keep it current.
You are responsible for your account credentials, for the device on which you use the Service, and for all activity under your account.
Notify us promptly at support@medicoapp.ai if you believe your account has been accessed without authorization.
One account per individual.

10. Caregivers and Dependents

You may invite caregivers and grant permissions controlling what they can see and do. You may change or revoke those permissions at any time.
You are responsible for who you grant access to and for what they do with that access. We cannot verify a caregiver's identity, relationship to you, or intentions.
If you manage another person's information — including a dependent, a minor, or an adult who cannot manage their own care — you represent that you have the legal authority to do so and to accept these Terms on their behalf, and that you will comply with any applicable law governing that authority.
Caregivers must use patient information only to provide care, and must keep it confidential.

11. Recording Conversations

Recording laws vary and violations can be criminal. Some jurisdictions require the consent of every party to a conversation.

You are solely responsible for determining what the law requires where you are and for obtaining any required consent before recording.
Medico does not obtain consent for you, does not verify that you obtained it, and provides no legal advice about it.
You are responsible for any consequence of recording, including claims by a provider or any other person, and Section 19 (Indemnification) applies to those claims.

12. Your Responsibilities

You agree to:

Enter accurate information. Inaccurate entries produce inaccurate output.
Verify anything the Service tells you with a qualified healthcare professional before acting on it.
Use SOS only in genuine emergencies, and never in place of 911.
Keep your app and device updated so you receive security fixes.
Maintain your own records. Do not rely on the Service as your only copy of important health information.

13. Prohibited Uses

You may not:

Enter false health information about yourself or anyone else.
Access another person's health information without authorization.
Use the Service to make clinical decisions for other people in a professional capacity.
Interfere with, disrupt, probe, or attempt to gain unauthorized access to the Service or its infrastructure.
Reverse engineer, decompile, or extract source code from the Service.
Use bots, scrapers, or automated scripts against the Service.
Use the Service for any unlawful purpose.

14. Intellectual Property

The Service, including its software, design, and content (other than data you provide), is owned by Medico AI, Inc. and protected by intellectual property law. You receive a limited, revocable, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes. You may not copy, modify, distribute, sell, lease, or create derivative works from it.

You retain ownership of the health information you enter. You grant us a limited license to host, process, transmit, and display that information solely to operate and improve the Service and to provide it to you and to people you authorize.

15. Availability and Changes

We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. We may impose limits on features or storage. We do not guarantee that the Service will be available, uninterrupted, or that data will be preserved. Export or keep your own copy of anything you cannot afford to lose.

16. Third-Party Services

The Service depends on third parties, including cloud hosting, authentication, push notification, messaging, and AI providers. We are not responsible for their acts, omissions, outages, security incidents, or changes to their services. Links or references to third-party content are not endorsements.

17. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT NOTIFICATIONS OR ALERTS WILL BE DELIVERED; THAT DATA WILL NOT BE LOST; OR THAT ANY INFORMATION PROVIDED THROUGH THE SERVICE, INCLUDING AI-GENERATED CONTENT, DRUG INTERACTION INFORMATION, AND CARE PLAN CONTENT, IS ACCURATE, COMPLETE, CURRENT, OR SUITABLE FOR YOUR CIRCUMSTANCES.

NO ADVICE OR INFORMATION OBTAINED FROM US OR THROUGH THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEDICO AI, INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE, UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THIS INCLUDES, WITHOUT LIMITATION, DAMAGES ARISING FROM:

Reliance on any health insight, drug interaction information, care plan content, severity indicator, suggested action, or other AI-generated or automated output;
Any reminder or notification that was missed, delayed, duplicated, or incorrect;
Any SOS alert that was not sent, not delivered, delayed, or not acted upon;
Errors or omissions in transcription of provider conversations;
Any decision to seek, delay, or forgo medical care;
Service interruption, data loss, or corruption;
Unauthorized access to your account or your device;
Acts or omissions of caregivers you authorized, or of any third-party service.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE, AND ARE A FUNDAMENTAL BASIS OF THE BARGAIN BETWEEN US. Some jurisdictions do not allow certain limitations, so parts of this Section may not apply to you. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for gross negligence, willful misconduct, fraud, or death or personal injury caused by our negligence where such limitation is prohibited by law.

19. Indemnification

You agree to indemnify, defend, and hold harmless Medico AI, Inc. and its officers, directors, employees, and agents from any claim, demand, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of or relating to: your use of the Service; your violation of these Terms or of any law; your recording of any conversation; information you enter about another person; your grant of access to a caregiver; or your infringement of any third party's rights.

20. Termination

You may stop using the Service and delete your account at any time from within the app.
We may suspend or terminate your access at any time, with or without notice, including for violation of these Terms or where required by law.
On termination, your license ends immediately. We handle your data as described in our Privacy Policy.
Sections 2–8 and 11, 14, and 17–24 survive termination.

21. Dispute Resolution, Arbitration, and Class Action Waiver

Please read this Section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have disputes heard by a jury or as part of a class action.

21.1 Informal resolution first

Before starting arbitration, you agree to first send a written Notice of Dispute to legal@medicoapp.ai describing the claim and the relief sought, and to give us 60 days to resolve it informally. If we have a dispute with you, we will do the same. This step is a condition precedent to arbitration, and the limitations period is tolled while it runs.

21.2 Agreement to arbitrate

Except as stated in Section 21.4, you and Medico agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, and not in court. This includes disputes about the existence, scope, validity, or enforceability of this arbitration agreement.

Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. The arbitration will be conducted in the county where you reside, or by telephone or video conference, or by written submission, at your election. The Federal Arbitration Act governs this Section.

21.3 Class action and jury waiver

YOU AND MEDICO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of representative proceeding, and may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide that relief.

YOU AND MEDICO WAIVE ANY RIGHT TO A JURY TRIAL.

If the class action waiver in this Section is found unenforceable as to a particular claim or request for relief, then that claim or request shall be severed and heard in a court of competent jurisdiction, while all other claims proceed in arbitration.

21.4 Exceptions

Either party may bring an individual claim in small claims court. Either party may seek injunctive or equitable relief in court to protect intellectual property or to address unauthorized access to the Service. Nothing here prevents you from reporting a concern to a government agency.

21.5 Your right to opt out of arbitration

You may opt out of this arbitration agreement by emailing legal@medicoapp.ai with the subject line "Arbitration Opt-Out," including your name and the email on your account, within 30 days of first accepting these Terms. Opting out affects nothing else in these Terms, and we will not retaliate or restrict your access because you opted out.

21.6 Changes to this Section

If we materially change this Section after you accept these Terms, you may reject the change by emailing legal@medicoapp.ai within 30 days of the change, and the prior version will continue to apply to you.

22. Governing Law and Venue

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules, except that the Federal Arbitration Act governs Section 21. For any dispute not subject to arbitration, you and Medico consent to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York. Nothing in this Section deprives you of the protection of mandatory consumer-protection law in your place of residence.

23. Time Limit on Claims

TO THE EXTENT PERMITTED BY LAW, ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS MUST BE FILED WITHIN ONE (1) YEAR AFTER IT ARISES, OR IT IS PERMANENTLY BARRED. This limitation does not apply where prohibited by law.

24. General Provisions

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Medico regarding the Service, superseding any prior version and any other statement, including anything on our website, in app store listings, or in marketing material.
Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions stay in force.
No waiver. Our failure to enforce a provision is not a waiver of it.
Assignment. You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
No third-party beneficiaries. These Terms create no rights in any third party, including caregivers, family members, or healthcare providers.
Force majeure. We are not liable for failures caused by events beyond our reasonable control, including outages of networks, carriers, cloud providers, or third-party services.
Notices. We may give notice through the app, by email, or by posting to medicoapp.ai.
Headings. Headings are for convenience only and do not affect interpretation.

25. Changes to These Terms

We may update these Terms. For material changes, we will give notice through the app or by email at least 30 days before they take effect, and will ask you to accept them where required. Continued use after the effective date constitutes acceptance. If you do not accept, you must stop using the Service and may delete your account.

26. Contact

Medico AI, Inc.
Legal: legal@medicoapp.ai
Support: support@medicoapp.ai
Web: medicoapp.ai/contact-us.html

Last Updated: August 13, 2026